Cancellation policy & cancellation form



Right of withdrawal

(1) If the customer is a consumer, he has a right of withdrawal in accordance with the following provisions:

(2) Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, delivered the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a single order or the delivery of a goods in several partial shipments or pieces).

To exercise your right of withdrawal, you must tell us:

Karozas Entertainment GmbH

Saalburg Strasse 20, 65451 Kelsterbach, Germany

E-mail:info@karozas-entertainment.com

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the model cancellation form on our website for this purpose or send us another clear declaration. If you make use of this option, we will immediately send you (e.g. by e-mail) confirmation of receipt of such a revocation.

To meet the cancellation period, it is sufficient for you to send the notification of your exercise of the right of cancellation before the cancellation period has expired and for you to have returned the goods via our online returns center within the period defined below.

For additional information regarding scope, content and exercise explanations, please contact our customer service.

(3) Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You have the goods immediately and in any case no later than 14 days from the day on which you inform us about the cancellation of this contract

Karozas Entertainment GmbH

Saalburgstrasse 20

65451 Kelsterbach

Germany

to be returned or handed over. The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct costs of returning the goods.

(4) Exceptions to the Right of Withdrawal

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of cancellation does not exist or expires with the following contracts:

• for the delivery of goods which are not suitable for return for reasons of health protection or hygiene and whose seal was removed after delivery or which were inseparably mixed with other goods after delivery due to their nature;
• for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery;
• for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs
• for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded;
• for services, if Greece on Tour has provided them in full and you have acknowledged and expressly agreed before placing the order that we can start providing the service and you lose your right of withdrawal upon full performance of the contract;
• for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts; and
• for the delivery of alcoholic beverages, the price of which was agreed upon when the purchase contract was concluded, but the delivery of which can only take place after 30 days and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence.
• Digital download products

§ 13 Exclusion of the right of withdrawal

(1) The right of withdrawal does not apply to contracts

• for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded;

(2) The right of withdrawal expires prematurely for contracts

• for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
• for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature;
• for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.

You can use the attached model cancellation form, which is not mandatory.

Cancellation form (sample)